If you're still unable to receive files, you can remove the device from your PC and reconnect it.
To receive files via Bluetooth on your Windows 10 computer, ensure that the device sending the file is paired/connected to your PC. You can disable Bluetooth from the Windows Action Center or go to Settings > Devices and toggle off Bluetooth and toggle it back on. That can help fix any connection glitch/conflict that's preventing your Windows 10 computer from receiving files. Toggle off your computer's Bluetooth and toggle it back on.
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